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Choosing HelpDesk – Open Source or Closed Source. Part 1 – Tickets
One can find quite a few mentions in the Internet about how companies or small teams were selecting a HelpDesk system and what were their selection criteria. Also, I have seen some cases when the list...
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Zendesk vs Freshdesk – Features Comparison
In this comparative review I would like to explore in depth two competing products: Zendesk and Freshdesk, and understand which product offers its users more features. For this comparison I took the...
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Zendesk vs Freshdesk – Plans Comparison
In this article we are going to find out how much is agent’s account with basic features in Freshdesk and Zendesk and what’s included. For this comparison we took two cheapest pricing plans of both...
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Jitbit – HelpDesk not only for IT
Jitbit is used by such companies as VMware, Xerox, HP, Philips, Siemens, etc. Read this review to find out what could possibly interest such clients. My feedback about Jitbit First of all Jitbit has a...
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Comparison of HelpDesk Systems
Earlier, in the article Choosing HelpDesk I have already touched upon the differences between various systems. But that article reviewed only the functionality while practical application was not...
View Article3 Popular Free HelpDesk Systems
There are not too many HelpDesk systems which offer their clients free plans. We have handpicked three most popular systems which can be used for free with limited functionality and number of agents....
View Article3 Alternatives to Zendesk
Which HelpDesk do I choose if Zendesk doesn’t work for me? In this article I am going to explore three possible alternatives to Zendesk. No doubt, Zendesk is an outstanding product. When I tested it...
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3 Best Helpdesk Systems for IT
Which HelpDesk system is the best for IT service? I will try to answer this question in this review. Why only three systems? There’s OTRS and Request Tracker too. My opinion on this is the following: a...
View ArticleHow Much is HelpDesk Software for Your Company
How much will you have to pay for a HelpDesk system if you decide to have customer support? Lets try and calculate using several agents and four popular HelpDesk systems as an example. For this...
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Integrating Helpdesk and VoIP in 15 Minutes
How to link the existing telephone number to Helpdesk system and get tickets through it? By using VoIP technologies, of course. Creators of Zendesk and Freshdesk implemented it in their system through...
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